Welcome to MacStadium! The tutorials, articles and FAQs below will help you get up and running with your MacStadium dedicated Mac hardware. Still need help? Contact our support team via live chat or submit a help ticket.
After you create an account and select your Mac server subscription, then:
Due to the potential for delays, we recommend that all new users first subscribe to a Mac mini with instant availability to test network connectivity, latency, and the speed of the hosted Mac.
If you selected a server with instant availability (e.g. a Mac mini running macOS 10.12), you will receive an email after subscribing containing the access instructions.
For custom orders (hardware, networking, or operating system), our technicians will begin configuring your server upon checkout. This can take up to 24 hours or longer in some cases of limited parts availability.
If need to create a private connection between your office and a hosted Mac or private cloud at MacStadium, we provide two types of firewall access.
We offer access to our managed, shared firewall for $50 per month. Engineers at MacStadium will consult with you or your IT experts to configure and maintain your subscriptions behind this firewall. Our managed, shared firewall solution is built on Cisco ASA hardware.
Our top-level solution is a dedicated firewall or pair of dedicated firewalls from the Cisco ASA 5500 series. This solution will initially be initially configured by our network engineers before being turned over to you to be self-managed by you or your IT staff. We’re happy to assist with future configuration if you’re unfamiliar with Cisco ASA solutions.
With the Cisco ASA platform, customers commonly configure solutions such as these:
Some of these solutions are only available with the dedicated hardware option. Our sales engineering team can further explain your options.
Yes, our service is popular among individual developers and large teams developing apps for iOS.
Certain forms of application development require that a physical iOS device is connected to emulate and test the application. This can be done over the wire (across the internet) using a USB over IP solution. One common solution that other customers have recommended is Eltima's USB over Network for Mac software.
You are welcome to request a visit to our facilities either before you are a customer, or during your subscription period to learn more about our services and solutions. Open a ticket or give us a call to arrange your visit.
We’d also love to host you at our headquarters in Atlanta to talk about large-scale solutions and tour the facility. Our sales engineering team is available to schedule a visit at your convenience.
Our remote hands service covers basic hardware and OS setup to ensure that you can gain access to your Mac via remote SSH, VNC, or Screen Sharing. We are a fully-staffed service organization with technicians and engineers available around the clock - many of whom are highly trained on solutions which involve Apple hardware.
If you need further, more-specific help setting up more detailed aspects of the OS or included software, we will try to help if we can provide guidance. But, MacStadium is an infrastructure services provider, and not an IT support organization. For this reason, we often refer more advanced support issues dealing with custom configuration of your OS or software to one of our partners who specialize in IT configuration and management.
All Mac mini subscriptions are pre-configured to allow you to connect using the following methods:
Once you have connected to your Mac for the first time, you can install other common remote access solutions such as SplashTop, TeamViewer, or LogMeIn.
If you are registering and have an immediate need for five or more machines, you will first need to verify your billing information before you can order them.
After your registration is complete, you can either complete a single subscription or head into your customer dashboard to add additional machines to your account. If you would rather get five or more machines at once and you can provide the technical specifications for each Mac (or you need something not shown in the configuration wizard), open up a support ticket with the Other type and submit your request to our support team.
For customers who add new subscriptions once a week or more slowly, the regular configuration tool is the best approach to spinning up individual machines as it gives our system the ability to instantly provision minis already staged.
Customers wanting a new machine or machines with the exact same software image as an existing subscription can have the source machine cloned to any number of other machines by opening a support ticket.
We shared the following graphic in a blog post about growing pains to explain the different levels of dedicated servers available. While there are plenty of other use cases for each level of server, this is a baseline to develop your infrastructure environment.
Keep in mind a private cloud can consist of any of the single dedicated servers in the graphic so price and performance can vary dramatically.
There are global-standard security practices in place at all MacStadium facilities to make sure your servers and data are always safe from unauthorized access. We’ve also worked with many large customers to develop custom, isolated environments with enhanced security within our existing solution to meet the requirements of their internal security policies.
With our custom rack infrastructure, remote hands capability, and network infrastructure expertise, the Mac mini is a viable server platform for any small to medium-sized business requiring managed Apple hardware running macOS in a data center. The Mac mini is an efficient and cost-effective server platform that performs very well with both Intel i5 and i7 CPU options. It holds its own against many other server platforms in its class, and while using less space with a fraction of the power footprint.
When Apple discontinued manufacture and sale of the Xserve blade servers, they published an Xserve to Mac mini transition guide sharing a positive opinion on utilizing the Mac mini as a server.
The best option is to sign up online with a credit card - you’ll be up and running almost immediately. A dedicated mini will perform almost exactly like a mini sitting on your desk… just with more security, better uptime, and higher bandwidth. There is even a 24-hour trial so you can check performance and bandwidth.
MacStadium provides free live chat, email and phone support 24x7x365. Our free remote hands service is available 24x7x365 without hidden fees. Refer to this article for more details about what services are provided.
For decades, large corporations requiring always-available computing and data storage resources have housed their computing resources in secure data centers to ensure maximum uptime and availability of their equipment and information.
If you have computing equipment hosted in a data center, then it is stated that you are co-locating your equipment in that facility (colo and colocation are the recognized terms). By hosting your Mac at MacStadium, it will always be available for you to access remotely via screen sharing, VNC, or command line interface from anywhere on the internet.
Many of our clients use their Macs for game servers, web hosting, database hosting, off-site backup, email hosting, or any other applications typically run on macOS.
You can also use your Mac as a Windows server, BSD Server, IP PBX, or any other variety due to its industry standard Intel-based hardware platform.
The majority of our customers choose traditional dedicated server hosting where MacStadium provides the server hardware and hosts it in our data center.
If you already own a Mac and wish for us to host it for you, you may use our Mac colocation service.
In both offerings, each subscription is required to pay a hosting fee each month which includes the Internet connectivity, custom rack space, power, remote management tools, remote hands support, and active DDoS protection.
There are many benefits to the dedicated server product offering, which include:
Organizations leverage MacStadium's Mac Infrastructure as a Service offerings for multiple reasons. Some (but not all) of those follow:
We are serious about our infrastructure, and have made significant investments to ensure that MacStadium facilities are the best Mac hosting solutions available.
We have premium seating for both new style Mac minis (2010 – Current) and older style Mac minis (2009 or prior).
Each patented, proprietary rack in MacStadium data centers holds 460 Mac minis contained with all cabling, power management, and network infrastructure.
We’ve designed a custom enclosure and rack mount system to house the 2013+ cylindrical Mac Pro.
Learn more about our rack solutions that allow us to rapidly scale private cloud environments on our data centers page.
Besides our main dedicated server and cloud offerings for the Mac mini and the latest-generation Mac Pro, we can host Apple’s rack-mounted Xserve line. We also offer traditional HPE blade infrastructure for organizations with a desire to house all of their services in one enterprise solution.
If you have a special project, please give us a call! We specialize in custom configurations (like consolidated hybrid cloud environments and isolated cages). Our engineering team loves to work with customers to create bespoke enterprise solutions. Call our sales engineering staff today to learn more.
Invoices for your individual subscription(s) are available in your customer dashboard in PDF format under the Billing tab within the details of your subscription(s). Each subscription has its own statement. For large numbers of servers, please get in touch with the billing team to discuss options for condensing billing statements.
When choosing a data center to start a subscription, keep in mind the geographic locations of all those attempting to access the server (that could mean you, your team, or your customers). If low latency is important, the closer the servers are physically, the better your connection quality will be.
Here is a set of IP addresses, one for each data center, to test latency or perform a trace route: